SHIPPING & RETURNS
Delivery, returns and exchanges.
Everything you need to know about getting your order, and sending it back if it isn’t right.
Delivery
Orders are packed within 1 to 2 working days. Delivery times start from dispatch. You’ll get a tracking link by email as soon as your order leaves us.
Orders outside the UK may be subject to import duties and taxes, payable on delivery.
Returns
You have 30 days from delivery to return unworn pieces with their tags attached. Return postage is paid by the customer. We cover return postage only when the fault is on our side.
- 01 Start your return Go to Orders in your account, choose the order and select the pieces to send back.
- 02 Pack it up Use the original packaging if you can, with the tags still attached.
- 03 Send it Drop it off with the label we email you. Keep your proof of postage.
- 04 Get refunded We refund to your original payment method within 5 working days of receiving it.
Exchanges
Need a different size? Start a return and place a new order for the size you want; that way the new piece is reserved for you straight away. Exchanges on limited drops depend on stock.
View the size guideQuestions
If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll update it.
Check the tracking link in your dispatch email. If it hasn’t moved for 5 working days, get in touch and we’ll look into it.
Yes, unless marked final sale on the product page.
UK PO boxes, yes. International PO boxes depend on the carrier.