Terms, privacy and refunds

1. Who we are

DNC LONDON is a trading name of DNC Group Limited, a fashion and lifestyle brand based in London, United Kingdom. All prices on this site are in pounds sterling (GBP) and include VAT where applicable.

2. Orders and payment

When you place an order you are making an offer to buy. We accept that offer when we send you a dispatch confirmation by email. We reserve the right to cancel an order if a product is out of stock, if there is a pricing error, or if we suspect fraud.

We accept payment by credit card and debit card through Stripe. All transactions are processed securely. Your card details are never stored on our servers.

3. Delivery

Orders are packed within 1 to 2 working days. Delivery times start from dispatch.

United Kingdom: 2 to 3 working days.
International: 5 to 6 working days (may vary by location).

You will receive a tracking link by email once your order has been dispatched. Orders outside the United Kingdom may be subject to import duties and taxes, which are payable on delivery and are the responsibility of the customer.

4. Returns and refunds

You have 30 days from the date of delivery to return unworn items with their original tags attached.

Return postage: the customer pays for return postage. We will cover return postage only when the item is faulty or the wrong item was sent.

To start a return, go to Orders in your account, select the order and choose the items you want to send back. Pack them in the original packaging if possible and post them using the label we email you. Keep your proof of postage.

Refunds are issued to your original payment method within 5 working days of us receiving the returned item. We do not offer direct exchanges. If you need a different size, start a return and place a new order.

Sale items are returnable unless marked as final sale on the product page.

5. Product information

We make every effort to display our products accurately. Colours may vary slightly depending on your screen. Product photos, names and descriptions on this site are provided for reference. We produce limited quantities and restock based on demand.

6. Intellectual property

All content on this site, including the DNC LONDON name, logo, images, text and design, is owned by DNC Group Limited or its licensors. You may not copy, reproduce or distribute any content without our written permission.

7. Privacy policy

We collect your name, email address, delivery address and payment details when you place an order. This information is used to process your order, send dispatch and tracking updates, and handle returns.

If you sign up for our newsletter, we store your email address to send you product updates and offers. You can unsubscribe at any time using the link in any email.

We do not sell, rent or share your personal information with third parties for marketing purposes. We share your information only with our payment processor (Stripe) and our delivery partners, solely to fulfil your order.

We use cookies to keep your shopping bag between visits and to understand how people use our site. You can disable cookies in your browser settings, but some features of the site may not work properly.

You have the right to request a copy of the personal data we hold about you, to ask us to correct it, or to ask us to delete it. To make a request, contact us through the contact page.

8. Limitation of liability

DNC Group Limited is not liable for any indirect, incidental or consequential damages arising from your use of this site or from any products purchased through it, except where required by law.

9. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed. Continued use of the site after a change means you accept the updated terms.

10. Contact

Questions about these terms, our privacy practices, or a refund? Contact us.